Frequently Asked Questions

Are your products Authentic?

Yes, our products are genuine and authentic. We sell brand new items from previous season stock. We do not sell any items that are used, damaged, fake or replicas.

Where are you based?

We are a UK company based in central London

Is your Web Site secure? 

LuxeDesigners uses high encryption with all transaction for your peace of mind and security. We use GeoTrust's patent pending QuickSSL, the winner of Web Hosting Magazine's 2001 Editor's Choice award, is your best choice for conducting secure commerce over the Internet. With QuickSSL you get true 128-bit SSL encryption that's fully compatible with the leading web browsers. QuickSSL enables the web site to activate the browser's "LOCK" icon, indicating data will be protected from interception or tampering using secure sockets layer (SSL) encrypting technology. Our patent pending QuickSSL assures your on-line visitors of safety and security for sending credit card account numbers and other confidential information over the Internet.

What currency are your prices?

All prices shown in (GBP) – Great British Pound

What is the VAT rate?

The VAT rate for the UK is 20%. Prices on our website include VAT at this rate.

How do I get regular updates about new products “just in”?

If you register with LuxeDesigners, we will keep you up to date with new products and offers. We won’t bombard you though as we know it can get annoying to be sent too many e mails!

How do I request a designer brand that is not currently sold on LuxeDesigners.com?

Send us an email to info@luxedesigners.com and we will happily try to source it for you!

 What happens if I join the mailing list, will my details be given to other organizations?

We will most certainly NOT sell or pass your details onto any other organization.

Ordering Process

Once you have chosen the items you wish to order you can go to the checkout. Here we will take your details and secure payment and you will receive an e mail confirmation of your order. When you are in putting your delivery address you can also, at this point add any delivery instructions. Please note, a signature is required so we are unable to deliver to PO Boxes or leave items outside front doors. Items will be delivered by a courier between 9am and 5pm Monday – Friday (excluding Bank Holidays in the UK)

PLEASE NOTE - Due to additional payment card screening checks, your order may be delayed.

Do you accept orders over the phone, via fax or cheques in the post?

Unfortunately not, due to security we are unable to accept payments over the phone, via fax or cheques in the post. Payment must be made by a credit card through the secure website.

Do you deliver overseas?

Absolutely Yes! We deliver everywhere see delivery section for price list  and timing. We except all foreign payment through PayPal.

Can I specify a delivery time?

Unfortunately it is not possible to specify an exact delivery time.